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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP ServiceOne Services Framework | - Support, maintenance, and managed services concepts - Service lifecycle value proposition |
| Service Positioning and Competitive Differentiation | - Competitive landscape overview - HP service differentiation in printing and PC ecosystems |
| HP PPS Portfolio Overview | - Positioning of HP PPS within enterprise and SMB markets - Overview of HP Personal Systems and Printing solutions |
| Customer Engagement and Sales Process | - Identifying opportunities in lifecycle services - Partner and channel collaboration model |
| Selling HP PPS Service Value | - Solution bundling with hardware and services - Customer pain points and value-based selling approach |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. When is the best time to offer HP Contractual Services?
A) Upon renewal of the existing services agreement
B) 10 days after the expiration of the HP base warranty
C) At the time of the new hardware purchase
D) Anytime during the hardware lifecycle
2. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)
A) HP Defective Media Retention
B) HP Post Warranty Care Pack
C) HP Refresh Services
D) HP Maintenance Kit replacement
E) HP Contractual Services
3. Which service offers faulty hardware repair at a designated HP repair center?
A) Travel repair
B) Onsite repair
C) Designated repair center exchange
D) Offsite repair
4. What is true about the difference between HP Contractual Services and HP Care Pack Services?
A) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
B) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
C) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
D) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
5. Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?
A) HP Attach Widget
B) MySalesGuide
C) HP Care Pack Central
D) HP Cirrus
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,E | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |
