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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"

A) Accidental Damage Protection
B) HP Care Pack Services (next business day or same day
C) Travel Services
D) Maintenance Kit Replacement for printers

2. When do HP Care Pack Services need to be registered?

A) within 90 days after the purchase of the hardware
B) within 30 days after the expiration of the warranty
C) within 10 days after the purchase of the care pack
D) within 10 days after the purchase of the hardware

3. Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?

A) HP Attach Widget
B) MySalesGuide
C) HP Care Pack Central
D) HP Cirrus

4. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A) HP Defective Media Retention
B) HP Standard Contractual Services
C) HP Care Pack Services
D) HP Onsite Repair

5. Which statement is true about the duration of the risk mitigation services?

A) Duration of services is based on event type, depending on the hardware issue.
B) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
C) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
D) Duration of services is based on warranty duration and extensions.

Solutions: