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HP HP2-H41 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Compliance | - Print security solutions
|
| HP Imaging and Printing Portfolio Overview | - HP printer and multifunction product lines
|
| Basic Troubleshooting | - Common printing issues
|
| Workflow and Productivity Solutions | - Business productivity features
|
| Environmental Sustainability | - Sustainable printing initiatives
|
| Customer Needs Assessment and Solution Positioning | - Identifying customer printing requirements
|
| HP Care Pack and Support Services | - Service offerings
|
| Printing Technologies | - Core printing technologies
|
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. How does the HP $3.6 billion R&D investment benefit HP resellers?
A) HP products and solutions create customer demand.
B) HP devices have the biggest display screens.
C) Accessories connect easily to HP devices.
D) Larger paper sizes are supported on HP devices.
2. What percentage of the HP imaging system is contained in the HP LaserJet print cartridge?
A) approximately 100%
B) approximately 70%
C) approximately 10%
D) approximately 50%
3. What are the advantages of in-house color printing compared to color printing that is outsourced to a print shop? (Select three.)
A) It is inexpensive and easy to do complex document finishing in-house.
B) Printing can be done quickly since there is no set-up or lead time required.
C) It is simple to add metallic toners and embossing when printing in-house.
D) Smaller quantities of documents can be printed as needed.
E) It is easier to target specific customers in personalized ways.
F) Since customer and market data is static, large numbers of documents can be printed.
4. How do people interact with a business document? (Select two.)
A) by smell
B) with curiosity
C) without emotion
D) consciously and unconsciously
E) by touch and sight
5. What makes an MFP more valuable than a printer with a separate scanner?
A) The MFP has fewer moving parts, and that means fewer paper jams.
B) The MFP takes up less space and can prioritize functions from multiple users.
C) The MFP has a much lower cost per printed page, especially with color.
D) The MFP has a highly engineered print driver that enables improved print quality.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B,D,E | Question # 4 Answer: B,D | Question # 5 Answer: B |
