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HP HP2-H65 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Technical and Operational Knowledge | 15% | - Service level agreements and coverage terms - Service delivery models and support processes |
| Topic 2: HP Personal Systems Services Offerings | 35% | - Proactive and managed services - Installation, configuration and deployment services - Warranty and support services portfolio - Asset lifecycle and recovery services |
| Topic 3: Selling and Positioning HP Services | 30% | - Matching services to customer requirements - Quoting, pricing and contract basics - Value proposition and differentiators of HP services |
| Topic 4: Industry Trends and Customer Requirements | 20% | - Identifying and analyzing customer business and technical needs - Current trends in personal systems and services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Which statement is true about customer challenges relating to productivity?
- A. Business leaders define productivity as their IT department's number one priority.
- B. 90% of business leaders define distractions as IT's #1 challenge.
- C. People who work remotely are half as productive as people who work in an office.
- D. IT spends most of its time reacting to data breaches.
Correct Answer: A 🗳️
Why does investing in HP Services matter to your customers?
- A. help reduce the impact of downtime and maximize employee productivity
- B. earn money on rebates
- C. give customers incremental discounts on accessories
- D. resell HP Services
Correct Answer: A 🗳️
Which statement is true about a custom service contract compared to a standard service contract?
- A. Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
- B. Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
- C. Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
- D. Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
Correct Answer: D 🗳️
In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
- A. HP Sales Central
- B. HP Channel Services Network
- C. HP Care Pack Central
- D. HP Support Center
Correct Answer: D 🗳️
