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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Advanced Sales & Consultative Selling Skills | 25% | - Positioning lifecycle services as solutions - Customer engagement strategies - Identifying business pain points |
| Service Delivery & Operational Knowledge | 20% | - Deployment process overview - Monitoring and support capabilities - Service level agreements and governance |
| HP Lifecycle Services Portfolio | 30% | - Active Care and premium support offerings - Device lifecycle management phases - Configuration and deployment services - Hardware support and warranty extensions |
| Solution Design & Value Proposition | 25% | - Assessing customer IT environment - Matching services to customer needs - Total cost of ownership benefits - Sustainability and device extension value |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)
A) Limits support for employees in hybrid work environments
B) Helps enhance your profits by increasing your margin when selling HP devices
C) Minimizes the partners' scale and reach to better focus on end-user support
D) Provides reactive identification and resolution of hardware health issues
E) Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
2. A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?
A) By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
B) By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
C) By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging
D) By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
3. What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)
A) Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
B) Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
C) Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
D) Asset tags help customers save time and money and improve efficiency during the asset management process.
E) Asset tagging enables a tiered volume discount strategy to be passed along to customers.
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: C | Question # 3 Answer: B,C,D |
