[Jan-2026] Pass Genesys GCX-GCD Tests Engine pdf - All Free Dumps
Genesys Cloud CX: Developer Certification Practice Tests 2026 | Pass GCX-GCD with confidence!
NEW QUESTION # 36
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?
- A. Calling
- B. Availability
- C. Outbound
- D. SIP Access Control
Answer: D
Explanation:
In Genesys Cloud CX, SIP Access Control is where you configure the list of IP or CIDR addresses that are allowed or denied access to an External or Phone Trunk, ensuring secure and controlled SIP communication.
NEW QUESTION # 37
If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.
- A. True
- B. False
Answer: B
Explanation:
In Genesys Cloud CX, if a WebSocket connection is closed due to any issue, events are not automatically queued and sent once the WebSocket is reopened. Instead, the client is responsible for detecting the disconnection and re-establishing the connection. Upon reconnection, the client must resubscribe to the necessary topics to continue receiving events. Any events that occurred during the downtime are not automatically resent; therefore, implementing a robust reconnection and resubscription strategy is crucial to ensure no critical events are missed.
NEW QUESTION # 38
What type of trunk would you configure to connect to AudioCodes phones?
- A. Network interface trunk
- B. External trunk
- C. WebRTC phone trunk
- D. Phone trunk
Answer: B
Explanation:
To connect to AudioCodes phones, which typically function as external SIP devices, you would configure an External trunk in Genesys Cloud CX. This allows SIP communication between Genesys Cloud and the AudioCodes device.
NEW QUESTION # 39
Error 400 by Notification service means the channel has been idle for 24 hours.
- A. False
- B. True
Answer: B
Explanation:
In Genesys Cloud CX, a notification channel remains active for 24 hours. If the channel is not renewed within this period, attempts to use it will result in a 400 error. To maintain an active channel beyond 24 hours, you must resubscribe to the topics before the channel expires. This can be achieved by sending aPOSTrequest to
/api/v2/notifications/channels/{channelId}/subscriptionswith an empty array as the body, effectively extending the channel's validity for another 24 hours. Implementing a recurring task to perform this resubscription every 23 hours is recommended to ensure continuous operation.
NEW QUESTION # 40
Which of the following is NOT a Genesys Cloud CX Collaborate feature?
- A. Content Management
- B. Text Chat
- C. Video Chat
- D. AI Chat
Answer: D
Explanation:
Genesys Cloud CX Collaborate includes features such as text chat, video chat, and content management, enabling users to communicate and share information effectively. However, AI Chat is not a feature of Collaborate.
NEW QUESTION # 41
If no content type is mentioned in a request, Genesys Cloud CX responds to the request in _______________ format.
- A. CVS
- B. XML
- C. YAML
- D. JSON
Answer: D
Explanation:
Genesys Cloud CX APIs default to JSON format for responses when no specific content type is mentioned in the request, as JSON is the standard data interchange format used across its RESTful API platform.
NEW QUESTION # 42
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)
- A. Media types that can interrupt current interactions that an agent is handling.
- B. The maximum capacity that an agent may handle simultaneously for each supported media type.
- C. The after call work time for each media type.
- D. Time that an agent may spend on each media type.
Answer: A,B
Explanation:
The Utilization feature in Genesys Cloud CX allows administrators to configure the maximum number of concurrent interactions an agent can handle for each media type (e.g., voice, chat, email). This ensures that agents are not overloaded and can manage their tasks effectively.
Administrators can also define which media types are allowed to interrupt agents who are currently handling other interactions. For example, you can configure settings so that an incoming voice call can interrupt an agent handling a chat session, ensuring that high-priority interactions are addressed promptly.
Reference:https://help.mypurecloud.com/articles/configure-utilization-at-the-org-level/
NEW QUESTION # 43
Genesys provides a set of developer tools to test and fine-tune your requests to access Genesys Cloud CX APIs.
Select all the developer tools in the following list. (Choose three.)
- A. Archy
- B. Reports
- C. API Explorer
- D. Notifications
Answer: A,C,D
Explanation:
API Explorer: This tool allows developers to interactively explore and test Genesys Cloud CX APIs, facilitating the development and debugging of API requests.
Notifications: This feature enables developers to subscribe to event notifications from Genesys Cloud CX, allowing real-time monitoring and response to system events.
Archy: A command-line tool provided by Genesys for managing and deploying Architect flows, aiding developers in automating flow deployment processes.
NEW QUESTION # 44
John Smith developed a Genesys Cloud CX web application that is currently being used successfully by thousands of agents in North America at Global Software Company Recently, Global Software Company decided to deploy the solution for its agents in Europe However, agents are not able to log in.
What is likely to be the cause?
- A. There is no client Secret associated to the OAuth client.
- B. The web app does not have an OAuth client created for that region.
- C. The Client ID has expired.
- D. The OAuth client does not have the required scope.
Answer: B
Explanation:
Genesys Cloud CX operates in separate regional environments (e.g., North America, EMEA, APAC). OAuth clients are region-specific, meaning an OAuth client created for North America won't authenticate users in Europe. To resolve this, a new OAuth client must be created in the European region's environment.
NEW QUESTION # 45
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?
- A. 20 chats and calls must be answered in 80 seconds.
- B. 80 calls must be answered every 20 seconds.
- C. 80% of calls must be answered within 20 seconds.
- D. 20 chats and calls must be answered in 80 seconds.
Answer: C
Explanation:
In Genesys Cloud CX, a Service Level of 80 with a Service Level Target of 20 seconds means the goal is to answer 80% of incoming voice interactions within 20 seconds, aligning with common contact center performance standards.
NEW QUESTION # 46
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
- A. Performance > Overview (Evaluations]
- B. Admin > Quality
- C. Admin > Contact Center
- D. Performance > Workspace > Dashboards
Answer: D
Explanation:
In Genesys Cloud CX, to view agent evaluation scores, evaluation activity, and calibration activity in real time, navigate toPerformance > Workspace > Dashboards. This path provides access to the Quality Administrator dashboard, which offers comprehensive insights into these metrics.
Reference:https://help.mypurecloud.com/articles/quality-administrator-dashboard/
NEW QUESTION # 47
Which protocol is used to transport digitized audio?
- A. TCP
- B. RTP over UDP
- C. TLS
- D. SIP over UDP
Answer: B
Explanation:
Genesys Cloud CX uses RTP (Real-time Transport Protocol) over UDP to transport digitized audio during voice interactions. RTP ensures real-time delivery, while UDP provides low-latency transmission, making it ideal for voice communication.
NEW QUESTION # 48
By default, Line Recording is disabled.
- A. False
- B. True
Answer: B
Explanation:
In Genesys Cloud CX, Line Recording is disabled by default. To enable automatic recording of calls, the telephony administrator must configure the system by enabling recording on the SIP trunk. Without this configuration, calls are not automatically recorded.
Reference:https://help.mypurecloud.com/articles/recording-in-genesys-cloud/
NEW QUESTION # 49
How do you represent your organization when you contact the Genesys Cloud CX support team?
- A. Organization ID
- B. Agent Name
- C. Company Name
- D. ID
Answer: A
Explanation:
When contacting the Genesys Cloud CX support team, you represent your organization using the Organization ID, which uniquely identifies your Genesys Cloud instance and helps support quickly access your account details.
NEW QUESTION # 50
You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.
- A. False
- B. True
Answer: B
Explanation:
You can combine Genesys Cloud CX Voice and BYOC Cloud to leverage the benefits of both cloud telephony connection options. This hybrid approach allows organizations to utilize Genesys' fully managed telephony service while maintaining relationships with existing carriers.
NEW QUESTION # 51
Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?
- A. Location
- B. Documents
- C. Directory
- D. Activity
Answer: C
Explanation:
In Genesys Cloud CX, the Directory allows you to search for individuals within your organization and add external contacts. The Directory provides a streamlined view of all contact and organization data, enabling efficient management of both internal and external contacts.
Reference:https://help.mypurecloud.com/articles/about-external-contacts/
NEW QUESTION # 52
Which of the following statements are true? (Choose two.)
- A. A "query' endpoint is intended for users who need the most up-to-date data, and they need a response right now.
- B. A "query endpoint is best suited for bulk export of data.
- C. A "jobs' endpoint is intended for users who need the most up-to-date data, and they need a response right now.
D A jobs' endpoint is best suited for bulk export of data
Answer: A
Explanation:
A query endpoint provides real-time access to the most up-to-date data and returns the requested information immediately. This is ideal for scenarios where the user requires immediate responses.
A jobs endpoint, on the other hand, is designed for scenarios where bulk export of data is required. It processes requests asynchronously and provides a response when the export is complete, making it suitable for larger data sets that don't require an immediate response.
NEW QUESTION # 53
You can compare API version changes using the versioning page.
- A. False
- B. True
Answer: B
Explanation:
Genesys Cloud CX provides a versioning page that allows developers to compare changes between different API versions. This tool helps in understanding updates, deprecations, and modifications across API versions, facilitating smoother transitions and integrations.
NEW QUESTION # 54
The typing notifications can be sent to the chat window using a POST with the _______________.
- A. Conversation ID + Member ID
- B. Conversation ID + Session ID
- C. Conversation ID + Member ID +Session ID
- D. Member ID
Answer: A
Explanation:
In Genesys Cloud CX, to send typing notifications to the chat window, you use aPOSTrequest to the/api/v2
/conversations/{conversationId}/participants/{participantId}/typingendpoint. This requires both the Conversation ID and the Participant (Member) ID to correctly identify and notify the specific participant within the conversation.
NEW QUESTION # 55
Which dialing mode dials multiple contacts once an agent becomes available?
- A. Agentless
- B. Progressive
- C. Power
- D. Predictive
Answer: D
Explanation:
The Predictive dialing mode in Genesys Cloud CX places multiple calls per available agent and uses algorithms to predict agent availability, aiming to maximize agent talk time by reducing idle time between calls.
NEW QUESTION # 56
What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?
- A. Queue Observations query
- B. Flow Aggregates query
- C. Conversation Aggregates query
- D. Conversation Detail Record query
Answer: A
Explanation:
The Queue Observations query in Genesys Cloud CX provides real-time metrics such as the number of interactions currently ongoing or waiting in a queue and the number of agents available, making it ideal for live queue monitoring.
NEW QUESTION # 57
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