[Apr 15, 2023] Fully Updated Salesforce Associate (Salesforce-Associate) Certification Sample Questions
Latest Salesforce Salesforce-Associate Real Exam Dumps PDF
Salesforce Salesforce-Associate Exam Syllabus Topics:
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NEW QUESTION 53
Get Cloudy Consulting (GCC) has a Contact that works at two different Accounts.
How should GCC related this Contact to two Accounts?
- A. Merge the two Account records
- B. Create two contact records
- C. Use Contacts to multiple Accounts
Answer: C
NEW QUESTION 54
What type of relationship do Account and Contact objects have?
- A. Lookup
- B. Self
- C. Master-detail
Answer: A
NEW QUESTION 55
A college wants to incorporate Salesforce into its admissions program using Program Enrollment and Course Connections.
Which Salesforce cloud provides these features as standard offerings?
- A. Marketing Cloud
- B. Education Cloud
- C. Experience Cloud
Answer: C
NEW QUESTION 56
Get Cloud Consulting (GCC) currently uses separate platform for marketing sals, commerce, service, and information technology. As GCC continues to grow, it decides to move all departments onto Salesforce.
What would provide GCC the most benefit by mobing to the Salesforce Platform?
- A. Salesforce provides a complete view of a company's customers on one unified platform.
- B. Salesforce increases security by only requiring employees to remember one password.
- C. Salesforce saves companies money by eliminating the need to purchase licenses for multiple systems.
Answer: A
NEW QUESTION 57
An insurance call center is experiencing increased policy support calls which has led to long wait times and disappointed customers.
Which cloud will decrease the number of incoming calls, empower customers, and increase satisfaction?
- A. CRM Analytics
- B. Cloud Sales Cloud
- C. Experience
Answer: C
NEW QUESTION 58
Get Cloudy Consulting requires a value in the Status field every time a record is created or edited.
What should they do to enforce this?
- A. Make the field required in Object Manager.
- B. Make the field required in organization-wide defaults.
- C. Make the field required with a validation rule.
Answer: A
NEW QUESTION 59
A Salesforce associate wants to filter a Lead report by a secondary industry field.
Who would the associate typically work with to get a new field added in their Salesforce org?
- A. Salesforce Developer
- B. Salesforce Technical Architect
- C. Salesforce Administrator
Answer: C
NEW QUESTION 60
A sales rep at Get Cloudy Consulting asks the new Salesforce associate to give them a report showing all the active accounts for the sales rep's territory.
Where should the associate go to create a new report for Accounts?
- A. Setup
- B. Accounts tab
- C. Reports tab
Answer: C
NEW QUESTION 61
Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and whatsApp.
Which Salesforce product should meet this need?
- A. Service Cloud
- B. Experience Cloud
- C. Sales Cloud
Answer: A
NEW QUESTION 62
Refer to the image below:
A Salesforce associate reviews a report that shows more information than they need. The associated see individual records but only wants to see the Record Count.
Which switches should the associated toggle to only show the Record Count?
- A. Row Counts and Grand Total
- B. Grand Total and Subtotals
- C. Subtotals and Detail Rows
Answer: A
NEW QUESTION 63
To which Team should a Salesforce associate be added to gain access to an Account and its related opportunities?
- A. Opportunity Team
- B. Account Team
- C. Lead Team
Answer: B
NEW QUESTION 64
Refer to the screenshot that shows the top portion of the Salesforce Service app with areas labeled A, B, and C.
Get Cloudy Consulting (GCC) offers sales and services consoles to meet the various needs of its end users?
Where should GCC' end users go to change to the Sales Console.
- A. A dropdown in the navigation bar (Label C)
- B. App Launcher icon (Label A)
- C. Search bar (Label b)
Answer: B
NEW QUESTION 65
Refer to the screenshot that shows the Home page.
A Salesforce associate wants to reorder items in their instance so the Reports tab appears immediately after Home.
What should the associate do to customize the items on the navigation bar?
- A. Use the downward arrow next to each item name, then select Move to move the item left or right.
- B. Click the Setup gear icon at the top right of the page, then select User Interface and then Tabs.
- C. Select the personalization button (pencil icon), then click and drag the item name up or down to adjust its location.
Answer: C
NEW QUESTION 66
Get Cloudy Consulting (GCC) plans to migrate from a legacy CRM system to Salesforce. GCC currently uses a dedicated single-tenant, on-premise system and wants to utilize a multi-tenant architecture like Salesforce uses.
What is one feature of multi-tenant architecture?
- A. Resources are shared and tenants can claim each other's resources.
- B. Resources are limited to each tenant.
- C. Resources are shared but tenants cannot claim each others resources.
Answer: C
NEW QUESTION 67
The salesforce account executive for Get Cloudy Consulting's (GCC) advises the company to use United Clouds to assist with its transition to using Salesforce as its CRM. GCC also plans to add an app in salesforce from Connected Mail.
What is the role of each of these companies?
- A. Get Cloudy Consulting - Customer
Connected Mail - Consultant -
United Clouds -Partner - B. Get Cloudy Consulting -Customer
Connected Mail - Product
United Clouds -partner Independent Software Vendor (ISV) - C. Get Cloudy Consulting - Customer
Connected Mail -independent Software Vendor (ISV)
United Clouds - Partner
Answer: C
NEW QUESTION 68
A manager is creating a dashboard for their team and wants each team member to receive a copy of the dashboard results by email each week.
What should the team members do to ensure they receive they weekly results?
- A. Follow the dashboard
- B. Like the dashboard.
- C. Subscribe to the dashboard
Answer: C
NEW QUESTION 69
A Salesforce standard profile end user is looking for specific information on an Opportunity record page. They are overwhelmed by the required scrolling to see the page.
What should the user do to simplify the page to see only what they want?
- A. Change page layout assignment.
- B. Remove activities.
- C. Collapse detail sections.
Answer: C
NEW QUESTION 70
Get Cloudy Consulting (GCC) wants to ensure the Annual Revenue field is a positive amount and does not exceed $100.
What should GCC use to ensure to opportunities meet these standards?
- A. Default Values
- B. Validation Rules
- C. Assignment Rules
Answer: B
NEW QUESTION 71
Where should field dependencies for an object be reviewed?
- A. Object Manager
- B. Profiles
- C. App Builder
Answer: A
NEW QUESTION 72
Get Cloudy Consulting'^ dashboard shows all of the company's key performance indicators (KPls) in one view. The company's Salesforce associate is asked to add functionality that allows the dashboard to show all the same KPls for each of the regions.
How should the associate add this functionality?
- A. Add a Region filter to the dashboard.
- B. Use an analytics package from the AppExchange.
- C. Create new dashboards for each region.
Answer: A
NEW QUESTION 73
Get Cloudy Consulting (GCC) wants to build one dashboard for Leads and Opportunities. GCC want the data to be displayed based on the logged-in user's security setting.
Which type of dashboard should this be?
- A. Standard
- B. Static
- C. Dynamic
Answer: B
NEW QUESTION 74
Get Cloudy Consulting (GCC) wants to integrate its financial system with its Salesforce environment. After searching the AppExchange and reviewing documentation for its financial system. GCC did not find anything.
What should be used to build this integration?
- A. Commerce Cloud
- B. MuleSoft
- C. Financial Services
Answer: B
NEW QUESTION 75
A Salesforce user at Get Cloudy Consulting informs the company's Salesforce associate they have moved to another department in the organization and no longer need access to Salesforce.
How should the associate change the user's access?
- A. Delete the user to free up the Salesforce license.
- B. Do nothing; the user may need to access Salesforce in the future.
- C. Deactivate the user to free up the Salesforce license.
Answer: C
NEW QUESTION 76
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