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HP HP2-N49 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Operations Bridge & Infrastructure Management | 25% | - Service health and dependency mapping - Monitoring and event management - Operations analytics and intelligence |
| HP BSM Solution Overview & Value Proposition | 25% | - Business challenges and IT pain points - Aligning solutions to business outcomes - HP BSM architecture and core components |
| Application Performance Management (APM) | 25% | - Integration with BSM platform - Application diagnostics and root cause analysis - End-user experience monitoring |
| Selling Strategy & Customer Engagement | 25% | - Identifying decision-makers and stakeholders - Competitive positioning and differentiation - Building value and ROI cases |
HP Selling HP Business Service Management Solutions Sample Questions:
1. Which primary critical business challenges are faced by IT executives seeking solutions around Operations Analytics? (Select three.)
A) limited operational visibility
B) need to undertake vendor management consolidation
C) inability to do proactive monitoring
D) no consolidated reporting
E) application quality issues
F) no consolidated search and investigation capabilities
2. Which HP Operations Analytics capability addresses the "data complexity (how to make sense of all the patterns in the data collected)" pain point?
A) Vendor and tool consolidation @ business insight
B) Cost of operations, doing more with less
C) Proactive and predictive analysis
3. With which persona should a salesperson discuss HP Operations Analytics relating to the "no capability to perform lightning fast searches across vast amounts of data" pain point?
A) director of distributed systems
B) director of service management
C) director of mobile applications
D) manager of applications support
4. With which HP APM persona should a salesperson discuss diagnosing application performance issues before the application is released into production?
A) director of performance testing
B) director of mobile applications
C) director of operations
D) director of applications monitoring
5. Which capabilities and benefits are related to an IT Network Operations Center's efficiency and success? (Select three.)
A) availability monitoring
B) storage space optimization
C) network fault detection and triage
D) application quality assurance
E) performance monitoring
F) data usage and backup
Solutions:
| Question # 1 Answer: C,E,F | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C,D,E |
