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HP Selling HP Printing and Computing Services Sample Questions:

1. Which benefits can partners derive from selling and delivering HP services rather than their own services? (Select two.)

A) Partners can minimize costs with labor refunds for the services delivered on behalf of HP
B) Partners pay lower list prices on product line (only printer and computer) in scope
C) Partners receive extra rebates on all HP equipment sold.
D) Partners receive a percentage of the rebate payment on their sales.

2. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Data Protection
B) Defective Media Retention
C) Keep Safe
D) Remote Delete

3. Which type of service offerings are covered by HP Custom Integration services?

A) Warranty Extensions
B) Per Incident
C) Maintenance Kit Replacement
D) BIOS configuration

4. What is an important business value proposition when selling HP Care Pack Services to Corporate, Enterprise, and Public Sector customers?

A) Safeguarding their business with limited or no IT staff
B) The value of user advisory and premium services
C) The benefits of HP Smart Friend
D) How HP services can positively impact their financial performance

5. For Consumers, which HP non-repair related service offers a user advisory support helpdesk?

A) HP HelpMe
B) HP Smart Fix
C) HP Smart Friend
D) HP CallMe

Solutions: