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HP Selling HP Printing and Computing Services Sample Questions:

1. Which service protects from drops, spills, surges, and other mishaps?

A) Accidental Dammage Protection
B) Defective Media Retention
C) Keep Safe
D) Remote Delete

2. Which statement is true about HP Services for Business Customers?

A) Defective Media Retention service is available only for printers.
B) Post warranty service is ideal for customers that plan long periods of time between product replacements.
C) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
D) Travel and Accidental Damage Protection cannot be sold together.

3. How do services help customers?

A) Services help customers achieve their everyday business targets.
B) Services help customers maintain communications and trade with their customers and suppliers.
C) Services help employees be more productive and increase their value to the business.
D) Services help customers configure business email on their cellular phones.

4. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners selling HP hardware will be able to deliver their own branded services.
B) Partners start accumulating rebates with their first services sale.
C) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
D) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware

5. Which statement is true about Non IT managed businesses?

A) Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.
B) Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
C) Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
D) Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.

Solutions: