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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Security and Access | - Sharing models and data visibility - User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud |
| Experience Site Configuration | - Navigation and structure configuration - Site creation and setup - Templates and branding |
| Experience Personalization | - Content personalization strategies - Audience targeting and segmentation - Salesforce CMS integration |
Salesforce EX-Con-101 Exam — Frequently Asked Questions
The EX-Con-101 exam is Salesforce's official route to the Salesforce Certified Experience Cloud Consultant certification (Professional level). For IT professionals building a career, it signals verified skill — the kind of advantage that tips better opportunities your way. It also sits in a family of related credentials: Salesforce Certified Administrator, Salesforce Certified Platform App Builder.
Delivery is instant — files unlock at payment and a copy lands in your email within a minute; our 24/7 online service team responds within 2 hours if anything goes missing, and there are no installation limits. On refunds, our guarantee is real but conditional: take the corresponding EX-Con-101 exam within 60 days of purchase, and if you fail, send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — we process the full refund within 7 days. Exams taken within 3 days of purchase, name mismatches between candidate and payer, and free or expired products are excluded. Rather have a replacement? Exchange for two equal-value exam products free and keep your original updates.
Yes — the vendor points candidates to these courses:
- Salesforce Trailhead Experience Cloud Learning Path
- Salesforce Experience Cloud Consultant Certification Guide
Training teaches; practice reveals. Once a course ends, the EX-Con-101 practice questions from Real4Prep tell you how much of it will survive real exam conditions.
No mandatory prerequisite, but Salesforce Certified Administrator or equivalent CRM experience is strongly recommended. Requirements like these do get updated, so confirm the details on the official exam page — official EX-Con-101 exam information — before you spend anything on registration.
Registration runs $200 USD, and the pass mark is 65%. Paying by credit card is the standard route — safe and stable for both buyer and seller. And remember the fee is per attempt: a retake costs the same again, which is why candidates drill with the 187 practice questions from Real4Prep until their margin is comfortable.
The exam sets 60 multiple-choice/multiple-select questions questions against 105 minutes on the clock. That pairing punishes hesitation, so train it out: set a per-question budget, flag-and-return instead of freezing, and rehearse full timed sessions in the Real4Prep engine until pacing is automatic.
Yes — a free PDF demo lets you examine the question quality first. If you buy, 365 days of free updates are included, with new versions sent to you as they're released; an expired update period can be renewed later at 50% off.
Registration runs through the vendor's official channels:
The exam is available Online proctored exam or onsite test center (Pearson VUE / Kryterion Webassessor) — choose whatever fits your schedule and setup when you book.
Expect 6 domains in the Salesforce Certified Experience Cloud Consultant blueprint, headlined by Experience Personalization, Collaboration and Engagement, Security and Access. Use the weights as your study budget — high-percentage domains earn the most points per hour. The complete outline above has the full breakdown.
Salesforce Certified Experience Cloud Consultant Sample Questions:
Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?
- A. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
- B. Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.
- C. Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
- D. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
Correct Answer: C 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users,unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published?
Choose 2 answers
- A. Visible to Partner
- B. Visible in Public Knowledge Base
- C. Visible toEmployee
- D. Visible to Guest User
Correct Answer: B,C 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharingrequirement?
Choose 2 answers
- A. Customer Community Login User
- B. Customer Community Plus Login User
- C. Customer Community User
- D. Partner Community User
Correct Answer: B,D 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales?
Choose 2 answers
- A. By automating quoting with Salesforce CPQ
- B. BY automating partner tiering in Channel sales hierarchy
- C. By automating partner lead routing
- D. By automating partner entitlement assignment in Channel sales teams
Correct Answer: B,C 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
What is a prerequisite for creating a user that has a Partner Community license?
- A. The ''Enable as Partner'' action must be present on the Account page layout.
- B. Select ''Enable as Partner'' in the Experience Workspace.
- C. Ensure that the partner user has the '' Enabled as partner'' permission set.
- D. The Enable as Partner'' action must be present on the User page layout.
Correct Answer: A 🗳️
Explanation: Only visible for Real4Prep members. You can sign-up / login (it's free).
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