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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Resource Management | 22% | - Travel and Route Optimization - Technician Management - Workforce Planning and Forecasting - Skill-Based Matching |
| Topic 2: Mobile Application | 20% | - Real-Time Communication - Field Service Mobile App Features - Mobile Checkout and Time Tracking - Offline Capabilities |
| Topic 3: Service Order Management | 26% | - Service Order Assignment and Routing - Service Order Status Management - Service Order Creation and Processing - Service Order Scheduling and Planning |
| Topic 4: Configuration and Integration | 16% | - Third-Party System Integration - SAP FSM System Configuration - API and Web Services - Integration with SAP ERP and CRM |
| Topic 5: Service Reporting and Analytics | 16% | - Service Performance Metrics - KPI Monitoring and Analysis - Reports and Dashboards - Custom Report Generation |
SAP Certified - SAP Field Service Management Sample Questions:
1. What are the characteristics of a system with a clean core? (Choose the correct features) There are three correct answers.
A) Minimalism
B) Maintainability
C) Complexities
D) Scalability
E) High dependency on customizations
2. How do validated partners qualify for expert status?
There are three correct answers.
A) By maintaining over 80% Clean Core Quality Gates accepted
B) By exceeding standard marketing metrics
C) By achieving an ACV over EUR 550,000 in the last 24 months
D) By completing RISE projects with significant innovation
3. Which tools are leveraged in the toolchain for business transformation? (Choose all that apply) There are three correct answers.
A) SAP Signavio
B) SAP Marketing Cloud
C) SAP LeanIX
D) BTP Build Apps
4. The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.
A) False
B) True
5. How can smartform instances be created?
There are three correct answers.
A) Manually by a dispatcher on the Field Service Management web UI
B) Manually by a technician on a mobile app
C) By the customer in the FSM Self Service application
D) Automatically by a business rule
Solutions:
| Question # 1 Answer: A,B,D | Question # 2 Answer: A,C,D | Question # 3 Answer: A,C,D | Question # 4 Answer: A | Question # 5 Answer: A,B,D |
