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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Resource Management | 22% | - Travel and Route Optimization - Technician Management - Workforce Planning and Forecasting - Skill-Based Matching |
| Mobile Application | 20% | - Field Service Mobile App Features - Mobile Checkout and Time Tracking - Offline Capabilities - Real-Time Communication |
| Service Order Management | 26% | - Service Order Creation and Processing - Service Order Status Management - Service Order Assignment and Routing - Service Order Scheduling and Planning |
| Service Reporting and Analytics | 16% | - KPI Monitoring and Analysis - Service Performance Metrics - Custom Report Generation - Reports and Dashboards |
| Configuration and Integration | 16% | - Third-Party System Integration - API and Web Services - Integration with SAP ERP and CRM - SAP FSM System Configuration |
SAP Certified - SAP Field Service Management Sample Questions:
Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
- A. Autoscheduling
- B. Customer self service
- C. Smartforms and feedback (checklists)
Correct Answer: C 🗳️
Which of the following features are part of company configuration?
There are four correct answers.
- A. Screen configuration
- B. Service workflows
- C. Admin policy groups
- D. Custom translations
- E. Password policy
- F. Company settings
Correct Answer: A,B,D,F 🗳️
Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
- A. Filling smartforms
- B. Creating activity summaries
- C. Filtering on the planning list
- D. Predicting assignment duration
Correct Answer: B,C,D 🗳️
What are the key components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
- A. Expert Guidance
- B. Business Marketing Strategy
- C. Integrated Toolchain
- D. Standardized Framework
- E. New Customer Acquisition System
Correct Answer: A,C,D 🗳️
What is the most common way to create master data in FSM?
Choose the correct answer.
- A. By bulk upload with the Data Loader
- B. Manual creation in the Master Data module
- C. By integration with back-end systems
Correct Answer: C 🗳️
