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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - Hardware Installation - System Planning and Requirements - Network Connectivity and SAN Configuration - Software Setup and Initialization |
| Topic 2: Maintenance and Support | 15% | - Replacement Procedures - Firmware and Software Upgrades - Support Portal and Resources |
| Topic 3: IBM Storage Product Overview | 20% | - DS8000 Series - FlashSystem Family - Storwize / SAN Volume Controller - IBM Spectrum Storage Suite - XIV Storage System |
| Topic 4: Backup, Recovery and Data Protection | 15% | - Replication and Mirroring - Snapshot and FlashCopy - Archive and Retention |
| Topic 5: Troubleshooting and Problem Determination | 25% | - Connectivity and Path Failures - Diagnostic Tools and Utilities - Performance Issues - Error Log Analysis |
IBM Enterprise Storage Technical Support Sample Questions:
1. What is needed to upgrade a TS7620 ProtecTIER Appliance from 5.4TB to 11TB physical capacity?
A) Add disk drives to the TS7620 without powering off; the system will assign capacity automatically.
B) The upgrade is a license key only.
C) Power off the TS7620, add new drives, power on and assign capacity.
D) There is no upgrade from 5.4TB to 11TB within one system.
2. Which data type will have the best compression ration with Real-time Compression?
A) Databases
B) JPEG images
C) File and print
D) Encrypted data
3. Which XIV Gen3 replication feature provides the ability for a remote target volume to be initialized without requiring the concepts of the source volume to be re-replicated over an inter-site link?
A) Synchronous Replication
B) Offline Initialization
C) Quick Initialization
D) Asynchronous Replication
4. Which resource informs a storage specialist if a TDA is mandatory or optional?
A) Systems Assurance Product Review Guide
B) IBM Trigger Criteria / Designated Product List
C) IBM Pre-sale TDA Checklist
D) TDA Discussion Guide
5. A customer's data center was constructed 15 years ago. Since then its growth has
exceeded expectations and necessitated the deployment of a large number of servers, storage subsystems, and switches. The energy company is currently providing the maximum amount of electricity to the data center.
What should the IBM Technical Specialist do to enable the customer's continued ability to expand its computer and storage growth?
A) Perform a consolidation study in order to reduce the energy used by the equipment in the data center.
B) Determine how energy allocated to IT resources is used to produce business results.
C) Replace the existing equipment with Energy Star compliant equipment to reduce energy requirements.
D) Help to relocate the existing equipment to a larger data center with increased capacity from the electric company.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |



