Oracle 1Z0-1064-26 real exam prep : Oracle Fusion Service 2026 Implementation Professional

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which two options are true about reporting on milestones?

A) No standard reports on milestones are provided.
B) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
D) Administrator-defined milestone data is not included in Analytics.

2. Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A) Adjust the inbound message filters.
B) Adjust permissions on all customer's profiles.
C) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
D) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

3. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A) In the Work Assignments section, modify the default value in the Capacity field to a new value.
B) In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
C) Modify the default values in the Capacity fields for the channels.
D) Select the Manage Capacities task.

4. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Delete activity
B) Update SR reference
C) Update resource manager
D) Delete message
E) Update resource member

5. Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A) Validate that Allow Duplicate is selected on the product item.
B) Verify that Eligible for Service is selected on the product item.
C) Validate that the product item is active and published.
D) Verify that Root Catalog is selected on the product groups.

Solutions: