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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A) Make them available to external users by giving them access to the internal "My Knowledge" page.
B) Make them available externally to customers via My Digital Customer Service (DCS).
C) Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
D) Make them available to employees and agents via My Knowledge.
E) Make them available internally to agents as part of the Service Request Knowledge Panel.

2. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add images as the product image will not be pulled from Engagement Cloud.
B) Add the Product object to your DCS application.
C) Configure products groups and product items in Engagement Cloud.
D) Add product ID(s) to the database component.

3. You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
B) You can download large volumes of SR data from the Analytics interface.
C) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
D) You must retrieve large volumes of data through a REST API endpoint.

4. What three things should you do once you have established a global default coverage?

A) Use Application Composer to configure warning emails about milestone compliance events.
B) Create an ESS job to Aggregate Service Requests.
C) Use Application Composer to include milestones on the Service Request Layout if desired.
D) Create an ESS job to Monitor Service Request Milestones.

5. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) The team members don't have the Email Administrator Role provisioned.
B) The team members have not established the e-mail feature on the Offerings page.
C) There are no specific e-mail tasks available.
D) The environment was not provisioned correctly and the service module is missing.

Solutions: