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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Device Setup and Configuration | - Network and connectivity configuration - Initial device activation and setup - User profile and account configuration |
| Messaging and Communication Services | - Email setup and synchronization - BlackBerry Hub configuration - Messaging troubleshooting |
| BlackBerry 10 Architecture and Platform Overview | - Device hardware and software components - Security model overview - BlackBerry 10 OS fundamentals |
| Security and Troubleshooting | - Application permissions and sandboxing - Device encryption and security features - Common device and service issues resolution |
| BlackBerry Enterprise Service (BES10) Integration | - Device enrollment and management - BES10 architecture and components - Policy and compliance management |
BlackBerry 10 Support Specialist Sample Questions:
1. Email automatically moved to a subfolder in the mailbox, from an account integrated using Active Sync, is not seen in the Hub. Which of the options below best describes the process to ensure folder sync has been configured?
A) Pull down top panel with a downward bezel swipe, select Settings, Accounts and select the integrated Active Sync account, select Edit Folder Settings.
B) Open the Setup application from the home screen, select Accounts, select Set Defaults and select the integrated Active Sync account, open Folder Synchronization and verify or select the desired subfolders.
C) While in the BlackBerry Hub, open the Options panel, select Inbox Management, open the integrated Active Sync account and select Edit Folder Settings and verify or select the desired subfolders.
D) While in BlackBerry Hub, select Option pane (3 seashells, dots), navigate to Settings, Email Account Preferences, and select the integrated Active Sync account, select Folder Settings and verify or select the subfolders for synchronization.
2. Where would a new user look to swap the SIM on a BlackBerry Device?
A) Beneath the battery cover
B) Side ports
C) Bottom of device
D) SD card
3. Which of the following can be used to Backup a BlackBerry 10 (BB10) device?
A) BlackBerry Link
B) BlackBerry Link and BlackBerry Desktop Manager
C) BlackBerry Desktop Manager and BlackBerry Device Manager
D) BlackBerry Desktop Manager
4. A user can download some applications over mobile, but not all. Why is the user having this issue?
A) Application is over 50MB
B) Application is over 25MB
C) Use Wi-Fi' is enabled
D) Mobile network is disabled
5. How can a user verily that BlackBerry data can be transmitted?
A) Mobile network settings has green arrows
B) Text messaging is working
C) BB Dots beside signal
D) User has 3G
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |
