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Apple OS X v10.8 Troubleshooting Sample Questions:

1. After installing software updates, Scott's Mac mini stops responding during startup and will not show the login screen. What built-in startup mode might resolve this issue?

A) Target Disk Mode
B) Verbose
C) Safe Boot
D) Single User

2. What is a kernel extension in OS X?

A) A place to store global system preference settings.
B) The system for starting, stopping and managing daemons, applications, processes, and scripts.
C) A software driver that provides driver support for hardware, networking, and peripherals.
D) A user specific software library.

3. Chad decides to encrypt his existing Time Machine backup on an external disk. How should he proceed?

A) Erase the disk using the Disk Utility then start a new Time Machine backup.
B) Enable FileVault 2 on the startup disk to automatically encrypt the Time Machine backup.
C) Use the Time Machine preferences to re-select the backup disk then select the "Encrypt backup disk checkbox.
D) Get info on the Time Machine backup disk then select the "Enable encryption" checkbox.

4. Your customer runs her small business on an iMac with OS X Mountain Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her administrator password with the rest of the staff. How should you address this concern?

A) The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.
B) Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.
C) The customer should enable the Automatic login feature in the User & Group preferences.
D) This is a limitation of FileVault 2. The customer will have to share her password to use the feature.

5. Which statement about FileVault 2 is TRUE?

A) Once a user enables FileVault 2, it cannot be disabled.
B) FileVault 2 can only be enabled on non-administrator user accounts.
C) There is no way to recover data from a FileVault 2 protected volume if a login password is lost.
D) When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.

Solutions: