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Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: User Accounts and File Systems | |
| Topic 2: Troubleshooting and Support Techniques | |
| Topic 3: System Administration and Maintenance | |
| Topic 4: Network Configuration and Services | |
| Topic 5: Applications and Processes Management | |
| Topic 6: Installation and Configuration of OS X 10.9 |
Apple OS X Support Essentials 10.9 Sample Questions:
1. What OS X application is set as the default for opening archive files?
A) The four erase options in Disk Utility are: Fastest, which simply replaces the volume's directory structure A second choice, which provides good security by writing zeros on top of all the previous disk data A third choice, which provides even better security by writing three separate passes of information on top of the previous disk data Most Secure, which provides the best security by writing seven separate passes of information on top of the previous disk data
B) By default on OS X, opens Archive Utility, the default application for opening zip archivefiles. Archive Utility, expands the contents of the zip archive next to the same location as the original zip archive.
C) The default folders in a user's home folder are Desktop, Documents, Downloads, Library (hidden), Movies, Music, Pictures, and Public. Optional home folder items include Applications and Sites folders.
D) You can choose to ignore ownership on any non system volume. This will ignore any ownership rules and grant any logged-on user unlimited access to the contents of the volume. It's a potential security risk because it will allow any local user account to have full access to the volume, even if that user didn't originally mount the volume.
2. Keychains can be managed from the /Applications/Utilities/Keychain Access application.
A) What application is used to manage keychain settings?
B) What two methods are used to hide items from the Finder?
C) What's used to identify a Wi-Fi network?
D) What backup destination disks does Time Machine support?
3. You can enable printer sharing from Print & Scan or Sharing preferences. Note that Windows clients may need additional drivers to access the Mac computer's shared printers via the IPP protocol.
A) How can you limit the use of Location Services?
B) What are account attributes?
C) How can you identify duplicate fonts?
D) How do you share printers with other users?
4. An OS X Mountain Lion computer is connected to both an Ethernet and a Wi-Fi network. How can you specify which interface the Mac will use to access the Internet?
A) Use the Set Service Order action to move the preferred interface to the top of the Service Order list.
B) Use Internet Connect to select the preferred interface, and disable the other interface(s).
C) Enter a DNS configuration for the preferred interface, and delete the DNS configuration for the other interface(s).
D) Assign a public IP address to the preferred interface, and a private IP address to the other interface(s).
5. The Privacy pane of Security & Privacy preferences can be used to allow or disallow applications' access to Location Services, Contacts, Calendars, Reminders, social network services, and Accessibility application access.
A) How can you limit the use of Location Services?
B) How can you acquire the OS X Mavericks installer?
C) What does the master password do?
D) How can you identify duplicate fonts?
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |



