Registration Procedure
To register for the 500-052 exam, create an account on the Pearson VUE website. The usual procedure is to choose a test center and then select the exam you would like to take from the list. Nonetheless, due to the Covid-19 pandemic, you will have to check for any country-specific policies related to your region or opt for OnVUE online proctoring.
The Deploying Cisco Unified Contact Centre Express (UCCXD) 500-052 is one of the many exams conducted by Cisco to assess the examinee's comprehension of Cisco Contact Centre Express version 11.0 deployments in the areas of operation, implementation, and design. The UCCX is a multichannel solution for help desks and contact centers of any size. This exam is for specialized networking professionals who can enhance their portfolio while gaining credibility and skills to tackle any problem with the right solutions.
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Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement a Unified Contact Center Express System | 40% | - Describe the process for installing Unified Contact Center Express software and hardware - Examine the Cisco Business Edition 6000 competitive landscape - Use the Unified Contact Center Express Application Editor - Configure Unified Contact Center Express software and provision users |
| Operate a Unified Contact Center Express System | 28% | - Perform patching, upgrading, and license additions - Identify basic Unified Contact Center Express user tasks - Monitor system operations in Unified Contact Center Express - Troubleshoot Unified Contact Center Express |
| Design a Unified Contact Center Express System Deployment | 32% | - Perform customer capacity planning - Determine customer required features - Identify available configuration and ordering tools - Evaluate and recommend different configuration options |
