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500-052 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Cisco 500-052 exam dumps will include the following topics:
- Design a Cisco Unified Contact Center Express System Deployment 32%
- Implement a Cisco Unified Contact Center Express System 40%
- Operate a Cisco Unified Contact Center Express System 28%
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The Deploying Cisco Unified Contact Centre Express (UCCXD) 500-052 is one of the many exams conducted by Cisco to assess the examinee's comprehension of Cisco Contact Centre Express version 11.0 deployments in the areas of operation, implementation, and design. The UCCX is a multichannel solution for help desks and contact centers of any size. This exam is for specialized networking professionals who can enhance their portfolio while gaining credibility and skills to tackle any problem with the right solutions.
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Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design a Unified Contact Center Express System Deployment | 30% | - Evaluate and recommend different configuration options - Determine customer required features - Identify available configuration and ordering tools - Perform customer capacity planning |
| Implement a Unified Contact Center Express System | 40% | - Configure system and provision users - Use Application Editor for call flows - Integrate with Cisco Business Edition 6000 - Install Unified Contact Center Express software and hardware |
| Operate and Maintain a Unified Contact Center Express System | 30% | - Troubleshoot common issues - Monitor system operations and performance - Apply patches, upgrades, and license management - Perform basic user and agent administration |
