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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Organizational Culture and Change | - Change management models - Organizational culture development and impact - Resistance to change and mitigation strategies |
| Leadership Theory and Practice | - Leadership styles and effectiveness - Transformational vs transactional leadership - Trait, behavioral, and contingency leadership theories |
| Communication and Team Dynamics | - Conflict resolution strategies - Group development and team effectiveness - Interpersonal and organizational communication |
| Motivation and Employee Behavior | - Incentives and rewards systems - Job satisfaction and performance - Content and process motivation theories |
| Ethics and Decision Making | - Ethical frameworks in organizations - Corporate social responsibility - Decision-making models |
| Foundations of Organizational Behavior | - Organizational systems and structures - Individual vs group behavior in organizations - Introduction to organizational behavior principles |
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
1. How might a charismatic leader work to increase performance in an organization?
Select one.
A) Take a transactional approach emphasizing contingent rewards
B) Take a laissez-faire approach to encourage goal achievement
C) Convey through words and actions a new set of values
D) Avoid confusion of purpose by adhering to strictly conventional behavior
2. How can an organization transmit its culture to its employees?
Choose 1 answer
A) By requiring employees to memorize the mission statement
B) By influencing the balance of employees' cultural backgrounds
C) By analyzing employee gripes and complaints
D) By using material symbols and specific language
3. A person wants a comfortable life, a sense of accomplishment, and happiness.
Which type of values arethese?
Select one.
A) Determinate values
B) Instrumental values
C) Terminal values
D) Intermediate values
4. When might an organization's strongly-entrenched culture be a liability?
Select one.
A) When the shared values of an organization are in agreement
B) When core values are shared by members of a specific department
C) When top management is guiding the cultural development
D) When an organization's environment is undergoing rapid change
5. Which type of group is defined by the organization's structure?
Choose 1 answer
A) Designated group
B) Informal group
C) Formal group
D) Unified group
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
