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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations Management Foundations | - Operations Strategy and Competitiveness - Introduction to Operations and Productivity |
| Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
| Quality Management | - Six Sigma and Continuous Improvement - Total Quality Management (TQM) |
| Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
| Project and Operations Scheduling | - Scheduling Techniques - Project Management Basics |
| Supply Chain and Inventory Management | - Supply Chain Design and Logistics - Just-in-Time (JIT) and Lean Operations - Inventory Models and Control Systems |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process?
A) Normal time
B) Observed time
C) Performance time
D) Standard time
2. Which concept of variation measures the central tendency of a set of data?
A) Mean
B) Range
C) Standard deviation
D) Variable
3. What do assignable causes of variation indicate?
A) Out-of-control signals were found in the process.
B) Human resources found an operator was at fault.
C) A computer virus was found in the system.
D) Equipment was found to be out of control.
4. Which element is part of a financial plan?
A) Budget projections
B) SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
C) Product pricing
D) Compensation planning
5. A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new distribution center should be located?
A) By using the center-of-gravity approach
B) By using the transportation method
C) By using the load-distance model
D) By using the break-even analysis
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
