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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welcher Prozess ist für die Beschaffung und Lieferung von Komponenten der angeforderten Standardservices verantwortlich?

A) Service Desk
B) Erfüllung anfordern
C) IT-Finanzen
D) Service Portfolio Management

2. Identität und Rechte sind zwei Hauptkonzepte, an denen einer der folgenden Prozesse beteiligt ist?

A) Nachfragemanagement
B) Zugriffsverwaltung
C) Ereignisverwaltung
D) Facility Management

3. Service Assets dienen der Wertschöpfung. Welche der folgenden Arten von Service-Assets sind MAJOR?

A) Ressourcen und Funktionen
B) Anwendungen und Infrastruktur
C) Dienste und Infrastruktur
D) Dienstprogramm und Garantie

4. Welche der folgenden Fragen beantwortet die Servicestrategie mit ihrer Anleitung?
1.Wie priorisieren wir Investitionen in einem Portfolio?
2.Welche Dienstleistungen und für wen?
3.Was sind die Muster der Geschäftstätigkeit (PBA)?

A) nur 2
B) 3 nur
C) Alle oben genannten
D) 1 nur

5. Welcher der folgenden Aspekte ist NICHT einer der fünf einzelnen Aspekte des Service-Designs?

A) Das Design neuer oder geänderter Dienste
B) Die Gestaltung von Markträumen
C) Das Design der Technologiearchitektur und der Managementsysteme
D) Das Design des Service-Portfolios, einschließlich des Service-Katalogs

Solutions: