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Nortel 920-363 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Architecture & Hardware | 20% | - Media Gateway and Call Server hardware - Redundancy and high availability design - CS 1000 Release 6.0 components |
| System Configuration & Database | 25% | - Trunk and route configuration - IP phone and endpoint configuration - Element Manager and CLI access - Numbering plan and dial plan setup |
| Troubleshooting & Support | 10% | - Common installation issues - Call processing and voice quality problems - Network connectivity faults |
| Installation & Initial Setup | 25% | - Software loading and activation - Hardware installation and cabling - Site preparation and requirements - Basic IP and network configuration |
| Maintenance & Management | 20% | - Performance management - Software updates and patches - Backup and restore procedures - System monitoring and alarms |
