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Nortel 920-162 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Commissioning | 25% | - Integration with Meridian 1/CS 1000 - Pre-installation Requirements - Software Installation & Configuration - Hardware Installation |
| Topic 2: Troubleshooting & Fault Resolution | 15% | - Log Analysis and Diagnostic Tools - Common Hardware Issues - Network and Integration Problems - Software and Service Failures |
| Topic 3: Maintenance & Monitoring | 20% | - Software Upgrades & Patches - Performance Monitoring - Routine Maintenance Procedures - Backup and Restore |
| Topic 4: CallPilot 4.0 System Overview | 15% | - Hardware Platforms - Architecture and Components - Software Features and Licensing |
| Topic 5: System Administration & Configuration | 25% | - User and Mailbox Setup - Unified Messaging Features - Server Manager & CallPilot Manager - Network Configuration |
