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Nokia SDM Certification - NI Sample Questions:

1. What is the first reaction to a Customer complaint about Quality problems in network implementation executed by an NSN subcontractor?

A) Change the subcontractor.
B) Make quality assessments and agree on a response plan with the Subcontractor.
C) Stop issuing new PO's to the subcontractor.
D) Stop payment to Subcontractor until quality issues are fixed.

2. What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?

A) Execute but only with formal approval of the Project Manager.
B) Execute if the task will not have a significant impact on the project cost and keep customer happy.
C) Initiate the Change Management Process.
D) Execute if there is a risk to harm the customer satisfaction.

3. What are the defined Gates in the NSN Sales Work Flow?

A) 1. Receive the RFQ
2.Define Bid Team
3.Create Customer Offer
4.Negotiate Contract
5.Prepare Project Plan
B) 1. Customer Selection
2.Go/No Go
3.Bid/No Bid
4.Approval/No Approval
5.Deal/No Deal
6.Start Delivery
C) 1. Identify Customer Needs
2.Develop a Solution
3.Prepare Commercial Offer
4.Negotiate Contract
5.Prepare PTA
D) 1. Receive RFQ
2.Develop Solution
3.Prepare Commercial Offer
4.Negotiate Contract
5.Prepare for Delivery

4. Which of the following aspects doesn't need to be investigated during project planning of a turnkey project for a new market?

A) Market prices for electronic components for base station equipment manufacturing.
B) Local culture and religion.
C) Relevant local lead times and slow down periods.
D) Local supplier market for site infrastructure materials and turnkey services.

5. What is the purpose of a Project Target Agreement?

A) 1) full or partial agreement between Tender PM and Project Execution PM of the project base lines and the contract terms at the end of the handover process 2) PM's formal confirmation that all relevant information from tender phase was handed over 3) release of tendering team
B) 1) full or partial agreement between CT Head and respective PM on the project base lines and the contract terms at the end of the handover process 2) PM's formal confirmation that all relevant information from tender phase was handed over 3) release of tendering team
C) 1) agreement between the PM and the customer of the project targets and the contract terms at the start of project execution 2) formal approval of the customer that the PM proposed by NSN is considered acceptable from customer's perspective
D) 1) agreement between PM and his line manager of the project targets relevant for Short Term Incentive 2) PM's confirmation that he is aware of and accepts his incentive relevant project objectives

Solutions: