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Microsoft MB-910 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe Dynamics 365 Field Service: This section focuses on the Field Service functionalities, such as work order management and resource scheduling. It further describes capabilities related to Field Service, emphasizing how these tools improve service delivery in field operations and strengthen customer satisfaction.
Topic 2	Explore the core capabilities of customer engagement apps in Dynamics 365: Business owners are introduced to the foundations of customer engagement apps, providing an understanding of unified data management and customer interaction tracking. Additionally, it highlights shared activities and integration options to ensure seamless operations across apps within the Dynamics 365 ecosystem.
Topic 3	Describe Dynamics 365 Sales: This section enables business owners to explore the core functionality of Sales within Dynamics 365, including lead and opportunity management. It also covers Sales capabilities and related apps, focusing on automation tools that optimize sales processes and foster efficient relationship management.
Topic 4	Describe Dynamics 365 Customer Service: Through this topic, business owners learn how to enhance service delivery by exploring Customer Service features, such as case management and self-service portals. Moreover, it describes Customer Service capabilities and related apps, highlighting tools for streamlining customer support operations.
Topic 5	Describe Dynamics 365 Customer Insights: In this topic, business owners gain knowledge of Customer Insights - Journeys to better understand customer interactions and campaigns. Additionally, it explores Customer Insights - Data, which emphasizes data collection and analysis for improved decision-making. This topic is pivotal for comprehending how to tailor customer experiences effectively.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

Registration procedure of Microsoft MB-910 Certification Exam

Go to Microsoft's website
Register on the website
Download the MB-910 exam voucher
Schedule an appointment to take the test at a Microsoft testing center (usually costs $250)
Take the MB-910 exam, and provide a valid phone number and email address if you pass, otherwise, your score will be canceled or invalidated after 90 days of issuing the certificate
If you pass the test, you will receive an email confirmation, and also get a Microsoft certificate with the contact information on it
Print out the certificate and apply for your desired job at your desired company

Skills measured

Describe shared features (15-20%)
Describe Dynamics 365 Marketing (10-15%)
Describe Dynamics 365 Customer Service (15-20%)
Describe Dynamics 365 Sales (15-20%)
Describe Project Operations (15-20%)
Describe Dynamics 365 Field Service (15-20%)

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Schedule exam

Languages: English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, German

Retirement date: none

This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.

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