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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayed. "Access Denied. Please Enter Encryption Password." Which of the following is the reason that this error is displayed?

A) The BIOS of the bench system is out of date
B) The TPM security chip inside the bench system is not enabled
C) The hard drive is experiencing S.M.R.T. failure errors
D) BitLocker is being used

2. A client has a Windows XP PC that has several unused programs that run on startup. Which of the following utilities can a technician use to disable these programs from running at startup?

A) Default programs
B) Device Manager
C) Performance information and tools
D) MSCONFIG

3. Which of the following is the command line entry to start an archive or restore a process on a Windows XP computer?

A) RECOVER
B) REPLACE
C) NTBACKUP
D) COPY

4. A technician plugs a USB device into the computer. The system tray displays a message that reports the device is installed, but may not work properly. Which of the following is the MOST likely cause of the message?

A) The plugged in device is too slow for the USB port speed.
B) The device is incompatible with the installed version of Windows.
C) The device needs a firmware update.
D) The device needs an updated driver installed.

5. Targeted emails intended to compromise security are known as:

A) rootkits
B) hijacking
C) spoofing
D) phishing

Solutions: