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EXIN ITIL 4 Foundation Sample Questions:

1. What is the purpose of the 'monitoring and event management' practice?

A) To manage workarounds and known errors
B) To systematically observe services and service components
C) To restore normal service operation as quickly as possible
D) To capture demand for incident resolution and service requests

2. Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A) Continual improvement
B) Incident management
C) Service request management
D) Problem management

3. Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

A) Relationship management
B) Monitoring and event management
C) Service level management
D) Service desk

4. Which is the addition, modification or removal of anything that could have an effect on services?

A) A change
B) An event
C) A problem
D) A service request

5. Which term is used to define "any component that needs to be managed in order to deliver an IT service"?

A) A change
B) An event
C) An IT asset
D) A configuration item

Solutions: