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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Employees of the Finance Department did not fully understand the awareness sessions. What should TradeB do to avoid similar situations in the future? Refer to scenario 6.

A) Adjust awareness sessions to the target audience based on the activities they perform within the company
B) Consider self-studies as the type of activities needed to address the competence gaps
C) Extend the duration of the training and awareness session

2. An organization has established a policy that provides the personnel with the information required to effectively deploy encryption solutions in order to protect organizational confidential data. What type of policy is this?

A) High-level general policy
B) Topic-specific policy
C) High-level topic-specific policy

3. Which of the following statements regarding information security risk is NOT correct?

A) Information security risk cannot be accepted without being treated or during the process of risk treatment
B) Information security risk is associated with the potential that the vulnerabilities of an information asset may be exploited by threats
C) Information security risk can be expressed as the effect of uncertainty on information security objectives

4. Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on the scenario above, answer the following question:
How should Colin have handled the situation with Lisa?

A) Deliver training and awareness sessions for employees with the same level of competence needs based on the activities they perform within the company
B) Promise Lisa that future training and awareness sessions will be easily understandable
C) Extend the duration of the training and awareness session in order to be able to achieve better results

5. An organization has justified the exclusion of control 5.18 Access rights of ISO/IEC 27001 in the Statement of Applicability (SoA) as follows: "An access control reader is already installed at the main entrance of the building." Which statement is correct'

A) The justification is not acceptable because it does not indicate that it has been selected based on the risk assessment results
B) The justification is not acceptable, because it does not reflect the purpose of control 5.18
C) The justification for the exclusion of a control is not required to be included in the SoA

Solutions: