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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which HP tool replaces the HP Insight Diagnostics Utility?

A) Software UpdateUtility
B) Vision Field Diagnostics
C) Support Framework
D) Diagnostics for Windows

2. The maximum amount of usable RAM in Microsoft Vista is limited by which factors? (Select two.)

A) SyStem chipset
B) operating system
C) hard drive capacity
D) processor manufacturer
E) memory drivers

3. What is the difference between SATA and eSATA?

A) SATA has more drive options.
B) eSATA uses an external port.
C) SATA has lower power consumption.
D) eSATA uses a faster bus speed.

4. A computer does not boot from a bootable USB storage device, although the computer can access the files on the storage device in Windows Explorer. What is the cause of this?

A) Incorrect USB drivers are installed.
B) An incorrect boot order is set in the BIOS.
C) The USB port is defective.
D) The device is locked from user access.

5. Which HP product for post-warranty support is available to HP customers?

A) Care Pack Services
B) Assistant Services
C) Service Pack Option
D) Help Pack Services

Solutions: