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HP HP2-H41 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Environmental Sustainability | - Sustainable printing initiatives
|
| Topic 2: HP Imaging and Printing Portfolio Overview | - HP printer and multifunction product lines
|
| Topic 3: Security and Compliance | - Print security solutions
|
| Topic 4: Customer Needs Assessment and Solution Positioning | - Identifying customer printing requirements
|
| Topic 5: Printing Technologies | - Core printing technologies
|
| Topic 6: HP Care Pack and Support Services | - Service offerings
|
| Topic 7: Basic Troubleshooting | - Common printing issues
|
| Topic 8: Workflow and Productivity Solutions | - Business productivity features
|
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. What is the key technology behind HP leading First Page Out (FPO) performance?
A) HP FastRes
B) HP Color Tables
C) HP Instant-on Fuser
D) HP Intelligent Networking
2. What are the categories of HP LaserJet and color LaserJet MFPs? (Select three.)
A) Small and medium business
B) Enterprise flow
C) Enterprise
D) ePrint public print locations
E) Pro
F) Home and home office
3. Which statement is true about initial contacts that occur between a customer and a business?
A) Most initial contacts are through a document.
B) Most initial contacts occur during the day.
C) Most initial contacts are face to face.
D) Most initial contacts result in a purchase.
4. What is the key technology behind the leading first page out performance of HP LaserJet printing devices?
A) HP FastRes
B) HP intelligent networking
C) HP instant-on fuser
D) HP color tables
5. What is an accurate description of HP OfficeJet Pro print quality?
A) Excellent photo quality with adequate performance for text and graphics
B) The same print quality as any other inkjet printer on the market
C) The same print quality in every way that HP LaserJet Pro printers and MFPs provide
D) High-quality, water resistant results that resist fading and smearing, even from using highlighters
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,C,E | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
