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Reference: https://support.apple.com/en-us/HT205737
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Apple SVC-16A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Basic Troubleshooting | 20% | - Hardware and software issue identification - iOS, iPadOS, and macOS fundamentals - Networking and connectivity basics - Systematic troubleshooting methodology |
| Safety | 20% | - Tool and equipment safety - Electrical and mechanical safety - Battery handling and safety guidelines |
| ESD Precautions | 20% | - ESD-safe work environment - Electrostatic discharge principles - Proper grounding and protection |
| Customer Experience | 20% | - Service process and support workflow - Communication and professional conduct - Understanding customer expectations |
| Service and Documentation | 20% | - Using Apple service manuals and resources - Parts management and warranty policies - Proper documentation and reporting |
