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Apple Macintosh Service Sample Questions:

1. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Disconnect and reconnect all internal cables.
B) Lay the product on its side so it will not fall over.
C) Discharge the CRT and establish an ongoing ground.
D) Gather all necessary tools and perform all preliminary steps.
E) Order all available service parts for the appropriate configuration of the product.

2. Which of the following is a valid precaution you should take when replacing a processor in a Mac Pro (8x)?

A) Avoid touching the cables near the processor.
B) Avoid touching the silver coating on the underside of the heat sink and the top of the processor.
C) Leave the heat sinks removed for at least thirty minutes before replacing the processor.
D) Remove both heat sinks before replacing either processor.

3. A customer iBook G4 forgets the time and date when the main battery is completely drained and there is no AC adapter connected for several hours. Is this behavior normal?

A) Yes
B) No

4. When discharging a CRT, what part do you touch with the tip of the discharge tool?

A) high voltage cable
B) yoke connector/cable
C) anode aperture
D) Flyback transformer

5. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) Can you open any files?
B) Is your Mac connected to a network?
C) Can you open other AppleWorks files?
D) What version of AppleWorks are you using?

Solutions: