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Adobe Pages End User Sample Questions:

1. Which TWO details are derived from entering an Apple product's serial number into the Online Service
Assistant section of the Apple Support web page? SELECT TWO

A) Mac OS version
B) Installed memory
C) AppleCare name
D) Number of USB ports
E) Warranty status

2. You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display. Which
TWO of the following tools are required to do this? SELECT TWO

A) Anti-static, lint-free gloves
B) Suction cups
C) Multimeter
D) Torx T-15 driver with 5 inch shaft
E) Service stand

3. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) What is the issue?
B) Did you turn off the computer improperly?
C) What operating system are you using?
D) What steps have you taken to resolve the problem yourself?

4. To isolate a video problem as hardware or software on a Mac, which of the following steps should you try
FIRST?

A) Reinstall the appropriate Mac OS.
B) Replace the built-in display.
C) Start up from a known-good startup volume.
D) Verify the hard disk with Disk First Aid.

5. Which safety issue applies to newer Apple portable models?

A) Fragile bottom case
B) Heavy internal frame
C) High voltage display
D) Soft battery enclosure
E) Sharp logic board edges

Solutions: