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Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Telephony Features and Services | - Voicemail and messaging services - Call routing and call handling features |
| Topic 2: System Configuration and Administration | - Basic system setup and provisioning - User and extension management |
| Topic 3: Troubleshooting and Maintenance | - Common system faults and diagnostics - Maintenance procedures and upgrades |
| Topic 4: SME Communications Solutions Overview | - Deployment models for small and medium enterprises - Avaya SME product architecture and components |
| Topic 5: Integration and Networking | - SIP trunking and PSTN integration - IP networking fundamentals for SME solutions |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. What does "IMAP support" mean in the IP Office UMS service?
A) A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
B) All messages are forwarded to a user e-mail account and deleted on their telephone.
C) A user can receive voicemail messages only using MS Outlook.
D) A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
E) A user can see/listen to voicemail messages via Web browser.
2. Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us
A) Office Softconsole
B) Office Voice Portal
C) Office Phone Manager Pro
D) Office Video Softphone
3. Which two email client are supported for IP Office IMAP services? (Choose two.)
A) Lotus Messages
B) Lotus Notes
C) Microsoft office Communicator
D) MS Outlook
4. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
A) IP Office Manager
B) one-X Portal for IP Office
C) VoiceMail Pro Clint
D) Avaya telephones
E) one-X Portal
5. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
A) Start the IP Office Manager application.
B) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
C) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
D) The 5420 DS is corrupted and must be replaced
E) The 5430 DS is no longer supported.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B,D | Question # 4 Answer: A,D | Question # 5 Answer: A |
