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Apple 9L0-004 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software & macOS Support | 15% | - File systems, permissions, and system preferences - macOS installation, recovery, and update procedures - Customer communication and service documentation |
| Topic 2: Troubleshooting & Diagnostics | 25% | - Startup issues, power failures, and display problems - System logs and error code interpretation - Using Apple Service Diagnostics (ASD) - Network, storage, and peripheral troubleshooting |
| Topic 3: Safety & Environmental Guidelines | 15% | - Battery and hazardous material handling - Electrostatic discharge (ESD) protection - Regulatory compliance and e-waste disposal |
| Topic 4: Installation & Disassembly Procedures | 20% | - Cable routing and connection standards - Proper disassembly and reassembly techniques - Component replacement and upgrade guidelines |
| Topic 5: Hardware Architecture & Identification | 25% | - Model identification and serial number lookup - iMac, Mac mini, Mac Pro, and Mac hardware components - Power systems, logic boards, memory, storage, and peripherals |
