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Avaya Oceana® Solution Support Sample Questions:

1. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A) Change the CSC user password in AES server and reboot AES.
B) Reboot the AES server and re deploy CSC service.
C) Redeploy CSC Service and reboot Oceana Cluster 1.
D) Match the correct CSC user password In AES and CSC service.

2. During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A) Choose Import Mode: Sync (run every time for synchronization)
B) Choose Import Mode: (renew for renewing synchronization)
C) Choose Import Mode: Initial (only for Initial synchronization)
D) Choose Import Mode: Initial (run every time for synchronization)

3. Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

A) Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.
B) Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
C) Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
D) Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.

4. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Experience Portal IVR Application
B) Avaya Aura Session Manager
C) Avaya Aura Application Enablement Services
D) Avaya Aura Communication Manager

5. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/dcm/pu/CallServerConnector
B) /var/log/Avaya/services/CustomerControllerService
C) /var/log/Avaya/services/CallServerConnector
D) /var/log/Avaya/dcm/pu/AgentControllerService

Solutions: