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Major Objectives of This Test
The Avaya 7392X exam focuses on how trained and proficient you are in working with the ABCs of the Aura Call Center Elite platform. This demonstrates your efficiency in assigning key responsibilities to the right agent, which include collecting queuing, and delivering essential voice work items. Additionally, it polishes your decision-making skills so you can create a notable judgment in choosing the agent who will handle tasks ― whether it’s the first available employee, the least busy personnel, or the one with the best skills in relation to the customer’s needs. This is very important, most especially among Avaya Aura Communication Managers, so they can provide utmost service and support.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174
Certification Path for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
The Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation certification path includes only one 7392X certification exam.
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Exam Topics for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
The following are discussed in AVAYA 7392x exam dumps:
- Describe Avaya's call center applications used with Avaya Aura Call Center Elite
- Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces
- Create and test call vectors
- Review primary call center components, concepts, and terms
- Demonstrate how to perform an initial call center configuration
Conclusion
So, are you ready to kick off with your test preparation? Learning the formalities of the official exam beforehand is very important to assess your core knowledge. It helps you create a more realistic timetable for completing the Avaya 7392X test. Furthermore, using the right set of training materials is very substantial to your success. So, if you want to clear the evaluation like a pro, check the requirements first, and then try to enroll in the recommended courses. Once you’re all set, schedule your test with Pearson VUE and do your best!
Avaya 7392X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration, Integration & Troubleshooting | 25% | - System administration and maintenance - Monitoring, reporting, and fault resolution - Integration with other Avaya Aura components |
| Dial Plan & Call Routing | 20% | - Hunt groups, agent login, and call distribution - VDN configuration and override settings - Network routing and multi-site call handling |
| System Architecture & Overview | 15% | - Communication Manager licensing and feature activation - Deployment models and system components - Avaya Aura Call Center Elite architecture |
| Media Server & Announcements | 15% | - Announcement management and verification - Avaya Aura Media Server setup - Music-on-hold configuration |
| Call Vectors & Variable Vectors | 25% | - Testing and troubleshooting vector flows - Basic call vector design and configuration - Advanced vector variables and commands |
