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Avaya 72201T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura System Manager | 15-20% | - Inventory and user management - Software updates and system maintenance - Certificate and security management |
| Topic 2: Messaging and Media Services | 10-15% | - Media Server components and DSP resources - Avaya Aura Messaging configuration - Audio/video integration and media handling |
| Topic 3: Avaya Aura Session Manager | 20-25% | - SIP routing and policy configuration - Session management and dial patterns - Entity and adaptation module setup |
| Topic 4: Avaya Aura Architecture and Platform Overview | 10-15% | - System platform positioning and deployment models - Core component relationships and functions - Architecture components and integration |
| Topic 5: Troubleshooting and System Support | 10-15% | - Log analysis and diagnostic tools - Common fault resolution - Performance monitoring and health checks |
| Topic 6: Avaya Aura Communication Manager | 20-25% | - Call processing and routing - Configuration and administration - Feature management and maintenance |
Avaya Aura Core Components Support Sample Questions:
1. When viewing the Avaya Aura System Manager (SMGR) alarms, which alarm information is particularly useful for finding more information in the available documentation?
A) M/E Ref Number/SysOID
B) Source IP address
C) Status
D) Event ID
E) NotificationOID
2. When retrieving a message from Avaya Aura Messenger (AAM), what is the function of the RE- INVITE?
A) The RE-INVITE shuffles the media path off Avaya Aura Communication Manager (CM).
B) The RE-INVITE is to allow the user to be authenticated.
C) The RE-INVITE is only sent if a voice port cannot be initially connected to the caller.
D) The RE-INVITE is only used when the initial INVITE is not transmitted successfully.
3. Refer to the Exhibit. Which two statements about a call from AST 1011111 to Remote Worker AST 1011112 are true? (Choose two.)
A) SIP Signaling traverses the Avaya Session Border Controller for Enterprise (SBCE) and the Media must bypass the SBCE.
B) Avaya Session Border Controller for Enterprise (SBCE) periodically sends SIP Options to
1011112 looking for a 200 ok response to check it is reachable.
C) The configuration of a Remote Worker AST is the same as an Office Worker AST in the Avaya Aura System Manager (SMGR) user profiles.
D) As far as Avaya Aura Session Manager (SM) is concerned, all Remote Worker phones are registering from an IP address equal to the Avaya Session Border Controller for Enterprise (SBCE) Remote Worker Private IP address.
E) Avaya Session Border Controller for Enterprise (SBCE) needs to be built as a trusted SIP Entity and Entity link for remote workers.
4. The client has finished deploying Avaya Aura Communication Manager (CM) and has signed a service contract with Avaya for technical support.
What should be done by the system administrator in CM to allow Avaya services to login and support the platform?
A) EASGManage -enableEASG
B) EASGTurnOn
C) It is not necessary to do something. Avaya Services can access by default
D) EASGManage -turnonEASG
E) EASGManage -disableEASG
5. Avaya currently provides Avaya Diagnostic Methodology for partners to raise trouble tickets and receive assistance.
Which three documents does Avaya expect customers/partners to have filled out before contacting support? (Choose three.)
A) Problem Statement
B) Details/Findings
C) Knowledge Management
D) Cause
E) Problem Clarification
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C,D | Question # 4 Answer: A | Question # 5 Answer: A,C,E |



