Cisco 300-830 real exam prep : Implementing Cisco Collaboration Cloud Customer Experience

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Reports
B) Debug Console
C) Export Logs
D) Watchtower
E) Templates

2. A Webex Contact Center engineer is configuring a new chat digital channel for their organization.
Chat digital channel interactions will be handled by Webex Contact Center agents. Which two actions must be taken as part of the configuration? (Choose two.)

A) Create a channel with Social Channel as a channel type.
B) Create a channel with Chat as a channel type.
C) Assign a phone number to a channel.
D) Assign an asset to a channel.
E) Create a channel with Email as a channel type.

3. Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?

A) Skill Profile
B) Desktop Layout
C) Site
D) Desktop Profile

4. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 1000 requests per minute
B) 30 requests per second
C) 1800 requests per minute
D) 300 requests per second
E) 300 requests per minute

5. An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?

A) PSTN region assignment
B) Multimedia profile channel permissions
C) Team capacity settings
D) Desktop browser cache

Solutions: