Every 1Z1-1038 retake means another registration fee and another month of waiting. Spending a few evenings with the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials practice questions from Real4Prep is the cheaper insurance policy.
Oracle 1Z1-1038 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customization & Scripting | - Scripting and Add-ins
|
| Topic 2: Oracle Service Cloud / Contact Center Fundamentals | - Platform Overview
|
| Topic 3: Reporting & Analytics | - Report Builder
|
| Topic 4: System Configuration & Administration | - Configuration Settings
|
| Topic 5: Engagement & Routing | - Routing and Assignment
|
Everything Candidates Ask About the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
The 1Z1-1038 (Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials) is the official Oracle examination that awards the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials certification to candidates who pass it. Within the Oracle program it is classed as a Associate credential. It sits alongside related certifications such as Oracle Service Center Implementation Essentials, Oracle Service Cloud Certifications. Because the credential comes straight from the vendor, employers treat it as verified proof of skill — and the 72 practice questions at Real4Prep follow the same published blueprint.
Registration for the 1Z1-1038 exam runs through the official channels below:
Depending on availability in your region, the 1Z1-1038 exam is taken Online proctored exam or authorized testing center (Oracle Certification Program delivery via Pearson VUE).
Our money-back guarantee applies if you sit the corresponding 1Z1-1038 exam within 60 days of purchase and do not pass: submit a scan of your enrollment slip plus the official Score Report PDF within 2 days of the exam, and the claim is settled within 7 days. The registration name must match the buyer's name; attempts within 3 days of purchase, downloads never used in a real sitting, free materials, and expired orders fall outside the policy. If you prefer, you can forgo the refund and instead receive two free exam products of equal value while keeping updates on your original purchase. As for delivery, your files arrive by email within one minute of payment — if 2 hours pass without a message, check spam and contact support — and you can install the product on unlimited computers.
The official Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials blueprint breaks the content into 5 domains, starting with these three:
- Oracle Service Cloud / Contact Center Fundamentals
- System Configuration & Administration
- Engagement & Routing
The full domain-by-domain outline is listed above on this page — use it as your checklist while you work through the Real4Prep practice questions.
For structured learning, Oracle recommends these official courses for 1Z1-1038 candidates:
Courses explain the why; the 72 practice questions at Real4Prep drill the how-fast. Combining the two is the shortest route most candidates find.
Before you register, review the stated prerequisites: No strict formal prerequisite required, but familiarity with Oracle Service Cloud or CRM/contact center systems is recommended.
Yes — every Real4Prep product, including the 1Z1-1038 Q&A, has a free PDF demo you can download before spending anything. Your purchase then stays current with 365 days of free updates, and if the update period lapses you can renew it at 50% off from your member zone.
Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials Sample Questions:
When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?
- A. Decision
- B. Load
- C. Return
- D. Set Fields
- E. Entry Point
- F. Workspace
Correct Answer: A,E,F 🗳️
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f2, f5, f1, f3, f4
- B. f1, f2, f5, f3, f4
- C. f2, f5, f3, f1, f4
- D. f5, f2, f3, f4, f1
- E. f1, f2, f4, f3, f5
Correct Answer: C 🗳️
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
- A. Leave both the chat and email fields limit as blank.
- B. Enter the value "Unlimited" in the chat and email fields.
- C. Enter zero as the initial value for both fields.
- D. Use the default values.
Correct Answer: C 🗳️
Which two statements are true about generic objects?
- A. They require the type of data to be set dynamically.
- B. They automatically consider a package to consist of custom objects.
- C. They are used when working with custom objects only.
- D. They can be used with standard objects.
- E. They belong to a stand-alone class that is not derived from an RN object.
Correct Answer: B,D 🗳️
Which two events can trigger Custom Process Models?
- A. Update
- B. Load
- C. Refresh
- D. Create
- E. OnSaveComplete
Correct Answer: A,D 🗳️
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