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Avaya 132-S-911 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting & Problem Resolution | 15% | - Call Quality & Media Issues - System Log Analysis - Gateway & Trunk Troubleshooting - Endpoint Registration Problems |
| Topic 2: Features & Services Implementation | 15% | - Voice Mail & Messaging Integration - Call Routing & Dial Plans - SIP Trunking & SES Integration - Advanced Call Features |
| Topic 3: System Architecture & Components | 20% | - Licensing & Software Structure - Avaya Communication Manager - Media Gateways (G250, G350, G450, G650) - IP Endpoints & Phones |
| Topic 4: System Administration & Maintenance | 25% | - User and Station Administration - Security Configuration - Performance Monitoring - System Backup & Restore |
| Topic 5: Installation & Initial Configuration | 25% | - Firmware and Software Updates - Server and Gateway Installation - Network Integration & IP Connectivity - Basic Call Processing Setup |
