Salesforce AP-212 real exam prep : Loyalty Management Accredited Professional

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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?

A) Add the relevant Experience Cloud components to the pages
B) Associate the Loyalty Program with the site
C) Create the Experience Cloud site
D) Activate the Experience Cloud site

2. Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?

A) Process large volumes of transactions
B) Load large volumes of external data coming from external systems
C) Tracks the status and health of batch jobs
D) Process zip files full of Loyalty Transactions coming from point-of-sales systems

3. A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is Silver, and the highest tier is Platinum. The company decided to offer Platinum members exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?

A) Set up Members "Exclusive Access to VIP Events" as a Member Promotion
B) Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit
C) Set up Members "Exclusive Access to VIP Events" as a Transaction Journal
D) Set up Members "Exclusive Access to VIP Events" as a Voucher

4. An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

A) Activate the voucher assignment batch.
B) Use Issue voucher from the Loyalty Program Member page.
C) Use the "issue Voucher" flow template.
D) Assign a voucher definition from the customer's Loyalty Program Member.

5. A company has decided to use Loyalty Management for customer retention, which will lead to increased revenue. Based on market research, the company decided to make the points available for its Loyalty Program Members after the return period of 14 days is over.
What is the best solution to meet the company's business requirements?

A) Enable Escrow Points
B) Enable Deferred Points
C) Enable Pending Points
D) Install App Exchange

Solutions: