Certification Path
Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.
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Field-Service-Lightning-Consultant Exam Reference
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- Configure Contracts, Entitlements, and Warranties 8%
- Manage Inventory 3%
- Manage Case 7%
- Manage Assets 5%
- Manage Scheduling and Optimization 28%
- Configure Mobility 17%
- Manage Work Order 32%
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Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Performance metrics - Field service reporting |
| Inventory and Asset Management | - Inventory tracking - Asset lifecycle management |
| Integration and Configuration | - Integration with Service Cloud - System configuration and setup |
| Scheduling and Optimization | - Scheduling policies - Optimization strategies |
| Mobile Workforce Management | - Salesforce Field Service mobile app - Offline capabilities and updates |
| Work Order Management | - Work order lifecycle - Service appointments and scheduling |
| Field Service Fundamentals | - Roles and service resources - Core concepts of Field Service |
