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SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Planning and Forecasting | <8% | - Sales target dimension setup - Forecast creation and submission |
| Topic 2: Product and Pricing | 8%-12% | - Pricing components configuration - Internal and external pricing determination - Trigger pricing in sales documents |
| Topic 3: Implementation Basics and Fine Tuning | 8%-12% | - Configuration and administration tasks - Tailoring standard settings - Fine-tuning timeline and dependencies |
| Topic 4: Reporting and Analytics | 8%-12% | - Excel integration with reports - Custom report components - Interactive dashboards |
| Topic 5: Personalization and Extensibility | <8% | - Mashups and custom fields - Custom business objects |
| Topic 6: Visit Planning and Execution | <8% | - Activity planning and scheduling - Visit surveys and follow-up tasks |
| Topic 7: Territory Management | <8% | - Territory determination rules - Territory hierarchy setup |
| Topic 8: Lead and Opportunity Management | 8%-12% | - Opportunity creation and buying center - Lead distribution and qualification - Revenue scheduling and sales stages |
| Topic 9: Data Migration and Integration | >12% | - Pre-packaged integration scenarios - Troubleshooting migration issues - Data migration templates and workbench |
| Topic 10: Account and Contact Management | <8% | - Contact data maintenance - Account groups and relationships |
| Topic 11: Workflow and Notifications | <8% | - Notification process setup - Workflow conditions and actions |
| Topic 12: User Management | 8%-12% | - Access control management - Business roles and access rights - User creation and maintenance |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. What happens during the lead aging notification process?
There are 2 correct answers to this question.
Response:
A) By default, the priority for the notification is set to high.
B) The lead owner recevies the notification.
C) A new high priority notification is triggered after the first notification expires.
D) The manager of the sales representative receives the notification.
2. How can you distribute the revenue of the opportunity?
There are 2 correct answers to this question.
Response:
A) The revenue can be distributed on a daily basis.
B) The revenue can be distributed between the account team members.
C) The revenue can be distributes at header level.
D) The revenue can be distributed between the sales team members.
3. Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer?
There are 3 correct answers to this question.
Response:
A) Service request
B) Task
C) Appointment
D) Phone calls
E) Visit
4. Which features are available when you create a sales forecast?
There are 2 correct answers to this question.
Response:
A) Multi-dimensional rules
B) Multi-dimensional forecasting
C) Multi-level categorization
D) Multi-level overrides
5. Your customer wants to implement a multi-step approval process for sales quotes based on the account calculation. Which of the following steps are mandatory to achieve this?
There are 2 correct answers to this question.
Response:
A) Create a copy of the default approval process and maintain the copy.
B) Create a new approval process.
C) Assign an e-mail template for approval communication.
D) Define a condition in the approval process.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: C,D | Question # 3 Answer: B,D,E | Question # 4 Answer: B,D | Question # 5 Answer: A,D |
