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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Functions and Roles | 10% | - Application Management - IT Operations Management - Service Desk - Key Roles - Technical Management |
| Key Principles and Models | 15% | - Governance Model - Deming Cycle - Process Model - Service Portfolio |
| ITIL Service Lifecycle | 20% | - Service Transition - Continual Service Improvement - Service Operation - Service Design - Service Strategy |
| Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Selected ITIL Processes | 25% | - Service Level Management - Change Management - Release and Deployment Management - Service Asset and Configuration Management - Incident Management - Problem Management |
| Service Management as a Practice | 15% | - Concept of Service and Service Management - Stakeholders and Value Creation - Governance and Best Practice |
| Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Key Terminology - Service Level Agreements |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Welches der folgenden Beispiele ist KEIN Beispiel für Selbsthilfefunktionen?
A) Eine direkte Schnittstelle zur Back-End-Prozessverwaltungssoftware
B) Web-Frontend
C) Anforderung, den Service Desk immer für Serviceanfragen anzurufen
D) Menügesteuerter Bereich von Selbsthilfe- und Serviceanfragen
2. Was liefert ein Service immer an Kunden?
A) Infrastruktur
B) Ressourcen
C) Anwendungen
D) Wert
3. Welche der folgenden Kommunikationsarten können Sie von den Funktionen in Service Operation erwarten?
1) Kommunikation zwischen Rechenzentrumsschichten
2) Kommunikation im Zusammenhang mit Änderungen
3) Leistungsberichterstattung
4) Routinebetriebskommunikation
A) nur 1, 2 und 4
B) nur 1
C) nur 2 und 3
D) Alle oben genannten
4. Welches der folgenden Ziele ist KEIN Ziel des Problem Managements?
A) So schnell wie möglich den normalen Servicebetrieb wiederherstellen und nachteilige Auswirkungen auf das Geschäft minimieren
B) Verhindern, dass Probleme und daraus resultierende Vorfälle auftreten
C) Minimierung der Auswirkungen von Vorfällen, die nicht verhindert werden können
D) Wiederkehrende Vorfälle beseitigen
5. Welcher Prozess ist für die Steuerung, Aufzeichnung und Berichterstattung von Versionen, Attributen und Beziehungen in Bezug auf Komponenten der IT-Infrastruktur verantwortlich?
A) Incident Management
B) Änderungsmanagement
C) Service Asset- und Konfigurationsmanagement
D) Service Level Management
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
